How Contact Juniper Networks – Locations & Phone Number Included

Global SupportChat

Use the Chat icon at the bottom right of the page to request support 24 hours a day, 7 days a week.

Don’t see the Chat icon? Read this.Web

Juniper Support PortalPhone

1-888-314-5822 (toll free, US & Canada). If outside the US or Canada, use a country number listed from one of the regional tabs above.Email

We do not support opening new Cases via email. Please use one of the above options to contact Global Support.Case TypesAdmin Case (Customer Care)

Create an Admin Case for the following types of non-technical issues:

  • Account Registration
  • Login Assistance
  • Product Registration
  • Entitlement to Download Software
  • License Key management
  • Warranties & Contracts

Technical Case (JTAC)

Create a Technical Case for the following types of technical issues:

  • Product Technical Support
  • Equipment Repair
  • Existing Case Escalation
  • Schedule remote install window for Service Now configuration

Opening a Case

When opening a Case, be prepared to provide the following:

  • Serial number
  • Definition of the problem in detail
  • Priority Level and impact of the problem
  • Indication of the activity that was being performed when the problem occurred
  • Software version
  • Configuration data

Priority Levels & Escalations

For complete details on our priority levels and escalation guidelines, please refer to the JTAC User Guide or your respective J-Care Technical Services End-User Agreement (EUSA). J-Care Technical Services End-User Agreement (EUSA). If you need to escalate a Technical Case now, you may do so using the online Case Management Tool or by calling Customer Care. Please see KB17701 for more details.Escalation Guidelines

Juniper Networks offers systematic escalation management to customers with current service agreements. This ensures that the appropriate resources within Juniper Networks are utilized to resolve outstanding technical problems as efficiently as possible.Response Times

Our systematic escalation process is intended to notify and brief various levels of management throughout the life cycle of the technical issue. Escalation timeframes are measured on a 24x7x365 basis.Priority 1 Cases (Critical)

  • 1 hour (if owned by Technical Support Manager)
  • 2 hours (if owned by Customer Service Director)
  • 4 hours (if owned by Vice President of Customer Service or Vice President of Engineering and Sales)

Priority 2 Cases (High)

  • 12 hours (if owned by Technical Support Manager)
  • 24 hours (if owned by Customer Service Director)
  • 96 hours (if owned by Vice President of Customer Service)

Priority 3 Cases (Medium)

15 days (if owned by Technical Support Manager)Priority 4 Cases (Low)

30 days (if owned by Technical Support Manager)

Australia

0011-800-2-JUNIPER
(0011-800-2586-4737) – UIFN
1-800-008-792 – ITFSChina

400-120-5341Hong Kong

001-800-2-JUNIPER
(001-800-2586-4737)India

000800 440 1544Indonesia

001 803 442298Japan – KDDI

001-010-800-2-JUNIPER
(001-010-800-2586-4737)Japan – NTT Communications

0033-010-800-2-JUNIPER
(0033-010-800-2586-4737)Japan – Softbank Telecom

0061-010-800-2-JUNIPER
(0061-010-800-2586-4737)New Zealand

00-800-2-JUNIPER
(00-800-2586-4737) – UIFN
0-800-44-3774 – ITFSPakistan

00800 90044016
Accessible only from PTCL landline phones.South Korea – Korea Telecom

001-800-2-JUNIPER
(001-800-2586-4737)South Korea – DaCom

002-800-2-JUNIPER
(002-800-2586-4737)Malaysia

1800889771Singapore

001-800-2-JUNIPER
(001-800-2586-4737)Taiwan

00-800-2-JUNIPER
(00-800-2586-4737)Thailand

001-800-2-JUNIPER
(001-800-2586-4737)Vietnam

120-11556Other Countries

+1-408-745-9500UIFN & ITFS explainedUIFN:

Universal International Freephone Number (An International Toll Free number that is dialed using International Access Codes)ITFS:

International Toll Free Service (An International Toll Free number that is dialed using Local Access Codes)

1.Make sure that you are dialing the number exactly as listed. Do not add any digits to the number except for digits necessary to access an outside line (if you are dialing from your PBX).

2. All UIFN numbers must be dialed as international calls. The IAC (International Access Code) is the number dialed from each country to place an international call. Even though the number is dialed as a long distance call, the toll charges will be reversed and you will not be billed for the call. (NOTE: Be sure to dial the number exactly as listed, dialing using an IDD number or calling card may result in charges from your carrier. Juniper Networks will not be liable for toll charges resulting from misdialed numbers.)

3. In the US & Canada the IAC is 011, in most Asian countries it is 001, and for most European countries the IAC is 00. Japan, South Korea and a few other countries have more than one IAC. Please check the numbers listed above for the correct IAC for your country.

4. If you are behind an office PBX system, contact your PBX administrator and verify that they are not blocking international dialing to UIFN or ITFS numbers.

5. If you are unable to dial the number as it is listed on this web page, please contact your long distance carrier and verify that they have not blocked international dialing on your telephone line.

6. If you are unable to dial the UIFN number, check to see if an ITFS (local access toll free) number is available for your country. If no ITFS number is available, you will need to dial the US toll number at +1-408-745-9500. (NOTE: this is a toll call, you will be charged long distance fees by your long distance carrier for dialing this number).

If you receive an error message when attempting to dial, please report the error by opening a Customer Care case via Case Manager. Please include the following details:

  • The telephone number you are dialing from.
  • The number you dialed.
  • The approximate date and time that you placed your call.
  • The error message or message number that you heard.

Austria

0800 293 390Belgium

0800 72895Denmark

8088 4839Egypt (inside Cairo)

2510-0200 20 1-888-242-9217Egypt (outside Cairo)

02 2510-0200 1-888-242-9217Finland

0800-9-14522France

0800 917 669Germany

0800 1833 973Greece

00800 4413 1389Ireland

1800 300 165Israel

1809 442759Italy

800 784 231Kazakhstan

Dial country code: 8800-121-4321
Then dial toll free number: 888 242 9217Luxembourg

8002 2970Netherlands

0800 022 3531Norway

800 18039Pakistan

00800 90044016
Accessible only from PTCL landline phones.Portugal

800 880384Russia

8-800-700-0314Saudi Arabia

800 8445 408South Africa

0800 982075Spain

900 938 989Sweden

00 800 2586 4737
0 20790654Switzerland

0800 564 555Turkey

Dial country code: 0811-288-0001
Then dial toll free number: 888 242 9217UK

00-800-2586-4737United Arab Emirates

8000 4416860
or 0-800-121 (wait for AT&T msg),
then dial 1-888-242-9217United Arab Emirates (Military)

0-800-151 (wait for AT&T msg),
then dial 1-888-242-9217Other Countries

+1 408-745-9500

Brazil

0 800 891 2125Chile

123 0020 4372Colombia

01 800 915 6239Costa Rica

0 800 012 1512Mexico

001 877 832 2260Panama

001 800 507 1952Peru

0 800 52 805Venezuela

0800 100 4710Other Countries

+1-408-745-9500

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